Have an additional question not listed in our FAQ? Use our contact form or send us an email hello@denisserdesigns.com and we'll gladly answer!

WHAT DESIGNS SERVICES DO YOU OFFER?


We offer a wide range of affordable graphic and website design services. Let us help you establish or enhance your brand by creating a consistent look for your printed and digital identity. And if you don't see something on this list, just ask. There's a good chance we can do it! While it is impossible to list all of the many ways graphic design can be used, if you are unsure if we can design something for you just ask! Please note, all designs are sent via email in digital format (if you require a specific file type please let us know). You can print your designs at home, or take them to a professional printer.




WHAT IS YOUR DESIGN TURN AROUND TIME?


Once payment clears, for most orders, first proofs are delivered via email within 2-3 business days. Website production and turnaround range from 2-3 weeks. Final file time is based on client interaction and responsiveness to email, and how many edits are needed, etc.

Please understand that design and creativity take time! Emailing me for a constant "order update" will only delay your order. Please keep in mind, if you place an order after business hours, it will not be processed until the next business day. If you need your design more quickly, rush services are available for an additional fee.




WHAT IS YOUR DESIGN PROCESS?


The design process is never linear, but in short our process goes similar to this:

Consultation > Proposal > 50% Deposit > Research > Conceptualising > Rendering > Presentation > Revisions > Final 50% > Delivery > Support.




WHAT IS THE PAYMENT PROCESS? WHAT FORMS OF PAYMENTS DO YOU ACCEPT?


All services must be paid before the completed process begins, for some services a 50% deposit option is avaiable. We currently accept Paypal, as well as Credit/Debit Cards.




WHAT FILE FORMATS WILL I RECEIVE?


We provide the print-ready .pdf files, as well as high resolution .png image files (for website upload, etc). We can also provide others such as .jpg, .eps, etc. Just ask when ordering!




DO YOU DO ALL OF THE WORK?


Yes, I do all of the work which means when you hire me, you will work directly with me. We do not have any employees or subcontractors, unless specified.




I HAVE A GRAPHIC / CLIP ART I'D LIKE YOU TO USE IN MY DESIGN. IS THAT POSSIBLE?


Possibly. The copyright must allow it to be used commercially, AND the graphic must have a resolution of at least 300 dpi, or be vector format (EPS, PDF, or SVG) If for any reason we are not able to use the exact graphic you'd like, we may have a similar graphic available.




SHOULD I PRINT A TEST PAGE OF MY PROOF?


ALWAYS run a test print of your proofs before approving them; you can print the PNG proofs just as you would any other file; the size might not be exact (sometimes you can select the size: ie- 5x7, or 4x6, etc), but you will get an idea of the colors, text size, etc.




WHAT'S THE DIFFERENCE BETWEEN A JPG, PNG, EPS, AND PDF?


JPEG is a file format typically referred to as a bitmap. This image is made up of hundreds of little dots called pixels. These file formats are commonly used on websites, and are not ideal for commercial printers. They are not easily scaled to different sizes as they will eventually become “pixilated.” PNG is a higher quality image file that typically can be scaled without losing as much quality as a JPEG. EPS is a file format typically referred to as vector. This image is made up of clean lines that are mapped by coordinates. These file formats are commonly used by commercial printers, screen printing, and cutting machines. They can be scaled to any size without losing resolution. PDF is a file format that is the common denominator between the two. This is the most universal format available. It is considered a vector because it can be re-sized indefinitely without losing quality.




I FOUND AN ERROR I MY FINAL DIGITAL FILE, WHAT DO I DO?


Please email us with the error and we'd be happy to fix it. Please note we do charge a $10 charge for edits on final files, unless the error is on our part.




I'M NOT HAPPY WITH MY FINAL FILE. WHAT SHOULD I DO NOW?


If there was a mistake on our part, please contact us immediately, and the error will be fixed at no charge. Spelling and grammatical errors are not our responsibility; we provide proofs for you to read over and approve. If you've approved the design and received your final file, and then change your mind, you'll need to make a new purchase. You'll also need to make a new purchase if you approved the wrong design (for example, you said proof 1 but meant to say proof 2).